> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bananaflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What You Are Charged For

> How calls, chats, evals and simulations use credit, and what happens when credit runs out

Everything you use is taken from your credit. You can see each charge in the **Credit history** on the Billing page.

## What uses credit

| Item | How it is charged |
| - | - |
| **Voice call** | Per minute. The price per minute is a platform fee plus the AI cost, and it depends on the voice you pick. |
| **Text chat** | Per reply the agent sends. |
| **Eval** | Per run, for the AI work it does. |
| **Simulation** | Per run, for the AI work it does. |
| **AI builder** | For the AI work the builder does for you. |
| **Reasoner and integrations** | For the AI work and the third-party tools your agent uses. |
| **Scenario writing and example writing** | For the AI work they do. |

Prices are shown on your Billing page as "from" prices, because a more expensive voice costs more per minute.

> [!NOTE]
>
> Example: your call rate is Rs 4.00 a minute (an example number). A 3 minute call costs Rs 12.00. If you had Rs 1,200 left, you now have Rs 1,188.

### Credit history

The **Credit history** lists every change to your balance. Each row has a label, the amount added or taken, and your balance after it. The labels are:

| Label | Meaning |
| - | - |
| Call, Text chat | A voice call or a chat |
| Eval, Simulation | An eval or simulation run |
| AI builder, Reasoner, Integration | AI features and tools |
| Example writing, Scenario writing, Simulation suggestions | AI writing helpers |
| Recharge, Plan credit | Credit you paid for |
| Welcome credit, Bonus credit | Credit we gave you |
| Credit expired | Credit that ran past its valid days |
| Credit removed | Credit taken back, for example after a failed payment |
| Refund, Adjustment | A refund or a fix |

You can filter the history by type and by date.

## When credit runs out

Bananaflow stops **new** work when your credit is gone. It does not run up a bill.

| Where | What happens |
| - | - |
| **Starting a call, chat, campaign or Web Call** | The start is refused with the message "You're out of credit. Recharge to keep making calls." |
| **A call in progress** | The call ends when the credit runs out. The run is marked as ended because credit ran out. |
| **A text chat in progress** | The chat stops, and the page says it stopped because the account is out of credit. |
| **Evals, simulations and AI builder** | They will not start. The message says "You're out of credit. Recharge to keep using Bananaflow." |

The Billing page then shows **You're out of credit** with a Recharge button. When you add credit, new calls work again.

> [!WARNING]
>
> A call that ends because credit ran out cuts off the caller mid-call. Recharge before you run a campaign, and check your balance if you plan many calls.

### Other reasons calls are stopped

| Message on Billing | Why | What to do |
| - | - | - |
| **Calls are paused** | Your last payment failed (plans only) | Update your payment method in Manage billing |
| **Your account is on hold** | Your account was put on hold | Contact support |
| **All call slots are in use** | You reached your limit of calls at the same time | Wait for a call to end, or ask about Enterprise |

## Keeping an eye on your balance

* The **Balance** section on the Billing page shows what you can spend now.
* Check it before you start a large campaign.
* Recharge early. Credit that expires soonest is used first, so a new pack does not waste older credit.


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