> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bananaflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio Integration

> Configure Twilio for voice communication in Bananaflow AI

## Overview

Twilio is a cloud communications platform that enables voice calling, messaging, and video capabilities. Bananaflow AI's Twilio integration provides seamless connectivity for your voice agents.

## Prerequisites

Before setting up Twilio integration, you'll need:

* A [Twilio account](https://www.twilio.com/try-twilio)
* Account SID and Auth Token from your Twilio Console
* At least one Twilio phone number

## Configuration

### Step 1: Get Twilio Credentials

1. Log in to your [Twilio Console](https://console.twilio.com/)
2. Find your **Account SID** and **Auth Token** on the dashboard
3. Navigate to **Phone Numbers** → **Manage** → **Active Numbers**
4. Copy your phone number(s)

### Step 2: Configure in Bananaflow AI

1. Navigate to **/telephony-configurations** and click **Add configuration**
2. Select **Twilio** as your provider
3. Enter your credentials:
   * Account SID
   * Auth Token
4. Click **Save Configuration**
5. Open the configuration you just created and add at least one **phone number** (with country code, in [E.164](https://en.wikipedia.org/wiki/E.164) format – `+` then country code then number, no spaces or dashes, e.g. `+1234567890`). The default caller ID is used for outbound calls.

### Step 3: Test Your Configuration

1. Create a test workflow
2. Click "Call" to verify connection
3. Check call logs for successful connection

## Inbound Calling Setup

Inbound routing is driven by the phone number itself – there is a **single webhook URL** for the entire org, and Bananaflow resolves which agent to run from the called number's assigned inbound workflow. **When you save an inbound workflow on a phone number, Bananaflow automatically pushes the webhook URL to that number's `VoiceUrl` in your Twilio account** (provided the credentials are correct and the number belongs to that account).

### Step 1: Assign an Inbound Workflow to the Phone Number

1. Go to **/telephony-configurations** and open your Twilio configuration
2. In the **Phone numbers** section, edit the number that should receive inbound calls
3. Set its **Inbound workflow** to the agent that should answer
4. Save

### Step 2: Verify the Webhook URL in Twilio Console

1. Go to **Phone Numbers** → **Manage** → **Active Numbers** in Twilio Console
2. Click the phone number you assigned an inbound workflow to in Step 1
3. In the **Voice Configuration** section, confirm:

   * **Webhook** is set to: `https://app.bananaflow.ai/api/v1/telephony/inbound/run`
   * **HTTP Method** is `POST`

   <Note>
     Bananaflow pushed this URL automatically when you saved the inbound workflow
     in Step 1. If the field is empty, shows a different URL, or Bananaflow
     surfaced a sync warning, the auto-push failed – most often because the
     credentials are incorrect or the number isn't owned by this Twilio
     account. Paste the URL into the field yourself, set the method to
     `POST`, and click **Save Configuration**.
   </Note>

### Test Inbound Calling

1. Call your configured Twilio phone number from another phone
2. Verify your Bananaflow AI voice agent answers and responds
3. Check call logs in both Bananaflow AI dashboard and Twilio Console

## Troubleshooting

<AccordionGroup>
  <Accordion title="Invalid phone number error">
    Ensure phone numbers include country code in E.164 format: `+1234567890`
  </Accordion>

  <Accordion title="Authentication failed">
    * Verify Account SID and Auth Token are correct - Check for extra spaces in
      credentials - Ensure credentials haven't been regenerated in Twilio Console
  </Accordion>

  <Accordion title="Webhook signature validation failing">
    * Confirm your Auth Token matches exactly - Verify the webhook URL matches
      what Twilio sends
  </Accordion>

  <Accordion title="No audio on calls">
    * Ensure audio pipeline is configured correctly
  </Accordion>

  <Accordion title="Inbound calls go to voicemail">
    * Verify the Twilio number's webhook is set to
      `https://app.bananaflow.ai/api/v1/telephony/inbound/run` - Confirm the called number
      exists in your Bananaflow telephony configuration and has an **Inbound
      workflow** assigned
  </Accordion>

  <Accordion title="Voice agent doesn't respond to inbound calls">
    * Confirm the phone number has an **Inbound workflow** assigned in
      /telephony-configurations - Check webhook signature validation is working
      (Auth Token in Bananaflow matches Twilio Console) - Verify WebSocket connection
      establishes successfully - Review call logs for error messages
  </Accordion>
</AccordionGroup>

## Best Practices

* Test your configuration with a single call before running campaigns
* Monitor Twilio Console for usage and billing


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