> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bananaflow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Vobiz Integration

> Configure Vobiz for voice communication in Bananaflow AI

## Overview

Vobiz is a cloud-based telephony service provider that offers global reach with competitive pricing. Bananaflow AI's Vobiz integration provides reliable voice connectivity for your conversational AI agents.

## Prerequisites

Before setting up Vobiz integration, you'll need:

* A [Vobiz account](https://vobiz.ai)
* Auth ID and Auth Token from your Vobiz dashboard
* A Vobiz **Application** (optional – leave the field blank in Bananaflow and we'll auto-create one for you on save, with the `answer_url` pre-set)
* At least one Vobiz phone number

## Configuration

### Step 1: Get Vobiz Credentials

1. Log in to your Vobiz dashboard
2. Find your **Auth ID** and generate an **Auth Token** for API access
3. (Optional) Navigate to the **Applications** section and create (or open) the application you'll use with Bananaflow, then copy its **Application ID**. Skip this if you want Bananaflow to auto-create the application for you on save.
4. Navigate to **Phone Numbers** and copy the numbers you plan to use

### Step 2: Configure in Bananaflow AI

1. Navigate to **/telephony-configurations** and click **Add configuration**
2. Select **Vobiz** as your provider
3. Enter your credentials:
   * Auth ID
   * Auth Token
   * Application ID – *optional*. Leave blank and Bananaflow will auto-create a Vobiz Application on save (with the `answer_url` already configured) and store its Application ID on this configuration.
4. Click **Save Configuration**
5. Open the configuration you just created and add at least one **phone number** (with country code, in [E.164](https://en.wikipedia.org/wiki/E.164) format – `+` then country code then number, no spaces or dashes, e.g. `+1234567890`). The default caller ID is used for outbound calls.

   <Note>
     If Bananaflow auto-created the Vobiz Application for you, you still need to
     attach your Vobiz numbers to that application in the Vobiz Console under
     **Applications**. The auto-created application is named
     `bananaflow-<random>` – its Application ID is shown on the saved
     configuration.
   </Note>

### Step 3: Test Your Configuration

1. Create a test workflow
2. Click "Call" to verify connection
3. Check call logs for successful connection

## Inbound Calling Setup

Vobiz numbers don't carry an `answer_url` directly – the URL lives on a Vobiz **Application**, and each number is linked to one application. **When you save an inbound workflow on a phone number, Bananaflow automatically pushes the webhook URL to your Vobiz Application's `answer_url`** (provided the credentials are correct). If Bananaflow auto-created the application during configuration save, the `answer_url` is already set and this push is a no-op.

### Step 1: Link the Phone Number to Your Vobiz Application

1. Log in to your Vobiz Console and open the **Applications** section
2. Edit the application whose ID you configured in Bananaflow
3. Attach the phone number you want to use for inbound calls
4. Save

### Step 2: Assign an Inbound Workflow to the Phone Number in Bananaflow

1. Go to **/telephony-configurations** and open your Vobiz configuration
2. In the **Phone numbers** section, edit the number that should receive inbound calls
3. Set its **Inbound workflow** to the agent that should answer
4. Save

### Step 3: Verify the Answer URL on the Vobiz Application

1. Open your Vobiz Console and navigate to **Applications**
2. Open the application whose ID you configured in Bananaflow
3. Confirm:

   * **Answer URL** is set to: `https://app.bananaflow.ai/api/v1/telephony/inbound/run`
   * **Answer Method** is `POST`

   <Note>
     Bananaflow pushed this URL automatically when you saved the inbound workflow
     in Step 2. The same URL is shared across every number linked to that
     application – Bananaflow routes each inbound call to the right agent based
     on the called number's inbound workflow assignment. If the field is
     empty, shows a different URL, or Bananaflow surfaced a sync warning on
     save, the auto-push failed – most often because the Auth ID/Token or
     Application ID in Bananaflow is incorrect. Paste the URL into the field
     yourself, set the method to `POST`, and save.
   </Note>

### Test Inbound Calling

1. Call your configured Vobiz phone number from another phone
2. Verify your Bananaflow AI voice agent answers and responds
3. Check call logs in both Bananaflow AI dashboard and Vobiz dashboard

## Troubleshooting

<AccordionGroup>
  <Accordion title="Invalid phone number error">
    Ensure phone numbers include country code in E.164 format: `+1234567890`
  </Accordion>

  <Accordion title="Authentication failed">
    * Verify Auth ID and Auth Token are correct
    * Check for extra spaces in credentials
    * Ensure credentials haven't been regenerated in Vobiz dashboard
  </Accordion>

  <Accordion title="Webhook requests failing">
    * Confirm your Auth Token matches exactly
  </Accordion>

  <Accordion title="No audio on calls">
    * Ensure audio pipeline is configured correctly
  </Accordion>

  <Accordion title="Inbound calls go to voicemail or aren't answered">
    * Verify the phone number is linked to the same Vobiz Application whose
      ID you configured in Bananaflow - Confirm the called number exists in your
      Bananaflow telephony configuration and has an **Inbound workflow** assigned
    * After assigning the inbound workflow, confirm Bananaflow successfully
      updated the application's `answer_url` (no warning shown on save)
  </Accordion>

  <Accordion title="Voice agent doesn't respond to inbound calls">
    * Confirm the phone number has an **Inbound workflow** assigned in
      /telephony-configurations - Check webhook signature validation is working
      (Auth Token in Bananaflow matches Vobiz dashboard) - Verify WebSocket connection
      establishes successfully - Review call logs for error messages
  </Accordion>
</AccordionGroup>

## Best Practices

* Test your configuration with a single call before running campaigns
* Monitor Vobiz dashboard for usage and billing
* Keep your Auth Token secure and rotate it periodically
* Use a dedicated Vobiz Application for Bananaflow so the shared `answer_url` doesn't conflict with other systems


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