What You Are Charged For

What uses credit

Item	How it is charged
Voice call	Per minute. The price per minute is a platform fee plus the AI cost, and it depends on the voice you pick.
Text chat	Per reply the agent sends.
Eval	Per run, for the AI work it does.
Simulation	Per run, for the AI work it does.
AI builder	For the AI work the builder does for you.
Reasoner and integrations	For the AI work and the third-party tools your agent uses.
Scenario writing and example writing	For the AI work they do.

Prices are shown on your Billing page as “from” prices, because a more expensive voice costs more per minute.

Example: your call rate is Rs 4.00 a minute (an example number). A 3 minute call costs Rs 12.00. If you had Rs 1,200 left, you now have Rs 1,188.

Credit history

The Credit history lists every change to your balance. Each row has a label, the amount added or taken, and your balance after it. The labels are:

Label	Meaning
Call, Text chat	A voice call or a chat
Eval, Simulation	An eval or simulation run
AI builder, Reasoner, Integration	AI features and tools
Example writing, Scenario writing, Simulation suggestions	AI writing helpers
Recharge, Plan credit	Credit you paid for
Welcome credit, Bonus credit	Credit we gave you
Credit expired	Credit that ran past its valid days
Credit removed	Credit taken back, for example after a failed payment
Refund, Adjustment	A refund or a fix

You can filter the history by type and by date.

When credit runs out

Bananaflow stops new work when your credit is gone. It does not run up a bill.

Where	What happens
Starting a call, chat, campaign or Web Call	The start is refused with the message “You’re out of credit. Recharge to keep making calls.”
A call in progress	The call ends when the credit runs out. The run is marked as ended because credit ran out.
A text chat in progress	The chat stops, and the page says it stopped because the account is out of credit.
Evals, simulations and AI builder	They will not start. The message says “You’re out of credit. Recharge to keep using Bananaflow.”

The Billing page then shows You’re out of credit with a Recharge button. When you add credit, new calls work again.

A call that ends because credit ran out cuts off the caller mid-call. Recharge before you run a campaign, and check your balance if you plan many calls.

Other reasons calls are stopped

Message on Billing	Why	What to do
Calls are paused	Your last payment failed (plans only)	Update your payment method in Manage billing
Your account is on hold	Your account was put on hold	Contact support
All call slots are in use	You reached your limit of calls at the same time	Wait for a call to end, or ask about Enterprise

Getting started

Build your First Agent

Core Concepts

Billing

Configurations

Voice Agent Builder

Telephony

Integrations

What You Are Charged For

What uses credit

Credit history

When credit runs out

Other reasons calls are stopped

Keeping an eye on your balance