Billing Overview

Bananaflow runs on credit. You add credit to your account, and calls, chats and AI features spend it. You are never billed after the fact for what you use. When the credit is gone, new work stops until you add more. You manage all of this on the Billing page in the dashboard.

The big picture

1. You get a welcome credit when you create a new organization. See Credit and recharge.
2. You recharge by buying a pack of credit. Each pack is valid for a set number of days.
3. You spend credit on calls, text chats, evals, simulations and AI features. See What you are charged for.
4. You see every change in the credit history on the Billing page.

What is on the Billing page

The page uses your organization’s time zone for all dates, so every teammate sees the same day.

Your balance

The Available number is what your calls and AI usage can spend right now. Under it, you see your credit split by type: Credit that expires soonest is always used first. Two lines can appear under Available:

• A line saying an amount is held for calls in progress. While a call is running, a small amount is set aside for it. It is already taken out of Available.
• A line saying an amount of debt. If a charge went past your credit, the amount owed shows here. It is already taken out of Available.

Next steps