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Welcome credit

When you create a new organization, Bananaflow adds a welcome credit so you can try your agents. It is a one-time credit, and it expires after a set number of days. The amount and the number of days are shown on your Billing page, under Balance, in the Welcome credit row. The row also shows the date it expires.
Each organization gets the welcome credit once. Unused welcome credit is removed when it expires, so use it for testing early.

Recharge packs

A recharge pack adds a fixed amount of credit to your account.
  1. Open the Billing page.
  2. Go to the Recharge section.
  3. Pick a pack and press Recharge.
  4. Pay in the checkout window that opens.
  5. Your credit is added once the payment is confirmed. The page checks again by itself for about 30 seconds. If your credit does not show, press Refresh after a minute.
If you see a message that your payment could not be confirmed, do not pay again. Press Refresh in a minute, or contact support.
Good to know:
  • Packs are valid for a set number of days. The number is shown on each pack. After that, unused credit expires.
  • Packs work with or without a plan. You do not need a plan to recharge.
  • Credit that expires soonest is used first. So older credit is not wasted.
  • Tax is added. Prices are shown with the tax note for your region. In India, the pack shows the amount, the GST rate and the total you pay.
Example: you buy a Rs 1,000 pack. With 18% GST the total is Rs 1,180. You pay Rs 1,180 and Rs 1,000 of credit is added. (The amounts here are examples. Your Billing page shows the real packs and the real tax.)

How you pay

The payment goes through a payment provider. Which one is used depends on how your Bananaflow account is set up, and the checkout window shows it. You pay by the methods the provider offers, such as cards or UPI. See the Terms and Refund policy links under the packs for the rules on payments and refunds.

Plans

Some accounts can also buy a plan. A plan gives a lower per-minute rate, and its monthly payment comes back as credit. If plans are on sale for your account, you see them in the Plans section. If you see no Plans section, your account uses packs only. Without a plan, you are on Pay as you go. You recharge what you need and pay the pay-as-you-go rate.

Enterprise

Enterprise is for teams with higher volume or special needs, such as custom rates, more calls at once, SSO or data residency. It is not a button you buy. You ask for it. To ask:
  1. Open the Billing page.
  2. Find the Enterprise card. It sits in the Plans section, or under the recharge packs if plans are not on sale.
  3. Press Contact sales (or Speak to the founder).
  4. Fill in the short form with your needs, and book a time.
The Billing page shows the starting price of Enterprise on its card.

Call limits

Each account allows a set number of calls at once. Extra calls will not start until one finishes. The number for your account is shown on the Billing page. If you need more, ask about Enterprise.